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Authors
Affiliations
1 Airlangga University, Surabaya, ID
Source
Indian Journal of Public Health Research & Development, Vol 11, No 2 (2020), Pagination: 1964-1966
Abstract
Dissatisfied employees tend to experience a decline in performance, so they can’t provide good health services. Patient satisfaction is influenced by the good and bad health services provided by employees, so there may be problems with human resource management. The purpose of this study was to describe employee job satisfaction in an effort to improve services in the Regional Public Hospital of DOK II Jayapura Papua. The type of research was descriptive (case study). The number of samples of 74 samples with the sampling technique was random sampling. Results obtained by employees who stated that they were not satisfied 51.3%, very dissatisfied 1.4% while those who expressed satisfaction were 47.3%. Most employees were not satisfied with efforts to improve service. One form of human resource development can be done through the creation of a strategic plan. The Strategic Plan itself must be based on a SWOT analysis where systematic identification of various factors will be carried out to formulate a strategy by maximizing strengths, opportunities, and simultaneously minimizing weaknesses and threats.
Keywords
Patient Satisfaction, Health Service, Hospital.
